If I have questions about my loan, making a payment, or managing my account, where can I get help? Please visit Installments Help Center for help regarding loans, making a payment, or managing an account. Related articles Can I purchase gift cards using Shop Pay Installments? How do I initiate a return for an exchange/refund? How long can I wait to drop off my item to Happy Returns? How do I track my order? Does using Shop Pay Installments impact my credit score?