If I have questions about Shop Pay, where can I get some help? Please visit Paying in installments with Shop Pay for questions about Shop Pay. Related articles What happens when I return an item paid for using Shop Pay Installments? How do I initiate a return for an exchange/refund? If I have questions about my loan, making a payment, or managing my account, where can I get help? How do I track my order? What is your return policy?