If you have a small order, we advise that you check your mailbox. It's common that our packages are left in the mailbox and not delivered alongside other packages.
If you still cannot locate your package, and you opted to include Onward shipping protection with your order, you can file a claim by navigating to the email sent by Onward after you placed your order or you may visit https://app.useonward.com/make-a-claim.
If you did not opt for Onward shipping protection, we can process a claim on your behalf, and in some cases we may replace the item(s) or provide store credit if they're sold out. Please reach out to us via this form for these situations.